Return & Refunds Policy

t Ethan Rides, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy to understand your options.

1. Eligibility for Returns

You may return items within 30 days of receiving your order for a refund or exchange if the following conditions are met:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

The following items are non-returnable:

• Gift cards.
• Products marked as final sale or clearance.
• Customized or personalized items, unless they are defective.

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team to obtain a return authorization number.
• Package the item securely, including all original parts, accessories, and documentation.
• Ship the item to the return address provided by our team. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

4. Refund Policy

• Once we receive and inspect the returned item, we will notify you of the status of your refund.
• If approved, refunds will be processed to the original method of payment within 7-10 business days.
• Shipping costs are non-refundable, except for defective or incorrect items.

5. Exchanges

If you would like to exchange an item, please contact our support team to facilitate the process. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receipt. We will arrange for a replacement or provide a refund at no additional cost.

7. Late or Missing Refunds

If you have not received your refund after 10 business days please contact us.